Customer $ervice Representative -
@ AppleOne
Full-time | - Tempe, AZ
This customer $ervice representative Position Features:
Provide a Target branded experience with every contact by listening and engaging the guest in order to deepen the relationship and drive loyalty.
Ability to quickly adapt to changing business needs (balancing phone and non-phone work).
Support the initiative of developing and sharing business intelligence through accurate documentation and coding. Responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. . Handle media sensitive or potential legal issues and situations that involve extensive research or partnering with other key Target leaders.
Respond to all written correspondence addressed to Target Executive Offices. Responsible for ensuring that all contacts reflect professionalism and the Target brand. Offer suggestions to streamline correspondence work processes to continually improve level of service and productivity standards.
Demonstrate critical thinking skills by identifying unique guest situations and making decisions appropriately. Facilitate dialog to understand the guests concerns and present a wide range of solutions to retain the relationship. Display "best for the guest" service during all points of guest contact and research by anticipating and being open to resolving any guest service issues that may arise.
Exercise a strong knowledge of on-line resources including but not limited to: , GuestConnect, QuickSource, Sterling COM, IBM Sales Center, Target Registry and Epsilon to assist and resolve guest inquires and issues.
Provide creative resolutions for handling escalated guest issues related to merchandise orders (order status, shipping, payment and billing, cancellations, damage and defective)
Exercise a complete and thorough understanding of policies and procedures, and support compliance.
Display positive attitude in interactions within their team by contributing to group problem solving and morale. However, is able to work and make decisions independently when required.
Maintain department performance standards and goals related to performance, offers and quality service.
Handle advice calls from other Guest Services team members on guest resolution and research process.
Strong interpersonal skills and the ability to deal effectively with people in a tactful, positive manner.
SKILLS:
1-2 years call center experience
Strong passion for delivering a great guest experience with every interaction
Ability to interact with guests, team members and internal business partners with the appropriate branded, friendly, empathetic, and professional style
Proven, excellent communication, negotiation and decision making skills
Proven, strong, interpersonal/teamwork skills
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
Displays a positive/flexible attitude within the team and with the guest
Demonstrated, superior, verbal and written communication skills
Ability to work in a multi-media environment (e-mails, phone calls, letters, comment cards) and demonstrated ability to prioritize work accordingly
Must be flexible to work evenings and weekends when necessary
We are an equal employment opportunity employer.
